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A Private Investigator You Can Trust

This is our compliance section.

Here, we outline how we process data, how you can contact us about your data, and how to make a formal complaint.

Base Investigations Ltd

Company Number:    14002966

Compliance

How We May Use and Store Your Data

We are committed to protecting our clients' privacy. We implement compliant and robust safeguards at all times to ensure compliance with GDPR legislation.

 



Data Security

Any data provided by clients is stored securely on 256-bit encrypted hard drives. New cases and ongoing work are stored on a standalone hard drive that completely secure and cannot be remotely accessed. It is encrypted with 256-bit encryption You must physically be at the terminal to transfer the data and have the necessary passwords and data protection training to access, transfer, and use the data.

We don’t store, keep, or share any client data. With this in mind, our policy has always been if we have no use for the data, we don’t keep it! Case data and client notes are typically shredded soon after case closure. We will hold case notes for a short period in case there is a need to reassess the details or address queries. After one to weeks, these details are destroyed. We do keep relevant details for tax and audit purposes.

File destruction is completed to an unrecoverable state using a Gutmann-style erasing technique, which overwrites files and documents 35 times before deletion, similar to military standards.

Information supplied by clientele may be recorded and processed by us for the following purposes:

 

  • To contact you about the investigation and ask you questions.

  • To verify identity.

  • To fulfil obligations to fight crime or any other unlawful activity.

  • To ensure your investigation is handled correctly and compliantly by our experts

​​

  • For our legitimate business reasons and searches.


If you are a business and instruct us, you will need to ensure your compliance procedures adhere to UK standards. Your client may have the right to ask us what information is supplied to us and how we have processed and stored their data, either through your firm or directly.

We never share client data with any other person, company, or government agency unless a lawful court order is produced.

All client data and case data supplied to our team are protected. We are obligated by law to ensure the data held and processed by us is safe, secure, and not shared with any third party without the client’s permission.

 



Your Rights of Access

GDPR legislation states that clients have certain rights concerning personal information held about them by corporate entities. This is known as a Subject Access Request (SAR). If you want to know or check the details we hold on you or obtain copies, please email us at info@baseinvestigations.com. This will be supplied to you in a typed, readable format. We may charge a reasonable administration fee to gather the information.

NOTE: We are the finders of information, not the keepers.

 



The Reasons for Processing Data

We process data for many different reasons. In all cases, we only have the data that is necessary to undertake a complaint investigation on our client's behalf.

 



Rights of Access or Erasure

You can request that the data we hold on you be amended or deleted from our files.

 


 

We Do Not Hold Or Store Data


- We don’t hold onto case data for longer than necessary.
- We are the finders of information; we are not the keepers or source of information.

As per Article 5(e) of the GDPR, personal data shall be kept for no longer than necessary for the purposes for which it is being processed. We usually delete this within one to two weeks after case closure.

Data access requests can be emailed to us at info@baseinvestigations.com. We do need to confirm the identity of individuals requesting information from us.

 

 


Complaints & Grievances Procedure

Good practice and government guidelines dictate that we should have a transparent channel for complaints and the procedures we use for dealing with them. We are glad to say that we receive very few complaints about our service, but if you do have a complaint or wish to raise your concerns, the best way to complain is to call or email us. Our staff will take the details of your complaint, which will be assessed by management. We aim to resolve most complaints at the point of contact or within one to two working days of the complaint being made to us. In some cases, we may need to investigate the specific issue, which may take longer. We will usually revert to you within one working day to advise you of the process we are undertaking and the expected timeframe for our decision.

Head Office Address:

Base Investigations Ltd
Blackwell House
Guildhall Yard
London
EC2V 5AE

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BASE Investigations Ltd, Blackwell House, Guildhall Yard, London, EC2V 5AE

Base Investigations. All rights reserved Copyright © - 2025

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